Holidaycheck, TripAdvisor and many other tools invite now-a-days to publish sometimes qualified yet often emotional and most of all incompletes opinions. In-depth analyses are seldom provided while on the same time mistakes and faults are overrated, also because of its impact in the media. It is a competitive and globally inter-active world, and the service performance of each staff or each operation has now an even stronger impact on profit or loss of an enterprise.

Quality control has become a key issue, not only with internal inspections and controlling, but also with the tools of external and unbiased professional evaluations (mystery shopping). This is where Swiss quality focused HQC Group adds value. HQC offers performance evaluation and quality testing around the globe; in Hotels and Resorts, on Airlines and Trains, in Airports and Stations, as well as in Conference Centers and Event Venues. 

Sincerely yours,